Accessibility Services – Technical Assistant

Niagara County Community College
September 7, 2023
Sanborn, NY
Job Type


Niagara County Community College is seeking candidates who are passionate about making education accessible to all individuals and making a difference in these students' lives. We are searching for an Accessibility Services Technical Assistant in our Student Success Center. This position is a para-professional, tenure track position reporting to the Director of Student Success Center.

This position will assist the Program Administrator with the daily operation of Accessibility Services in support of students in credit-bearing and non-credit certificate and degree programs and is responsible for the training on adaptive technology, scheduling and provision of accommodated testing, and data sorting and management of disability information in Banner. This position also assists with case management for students with disabilities, including registration, connection with academic support, and transition support. This individual implements adaptive technology as related to accessibility and conducts campus-wide training as needed.

NCCC's exceptional work environment fosters growth and personal fulfillment. As an employee, you can expect:

Work-Life Balance: When employees can balance their work and personal lives, they are happier, more productive, and better positioned to support our students. At NCCC , generous paid time off, holiday, and leave policies make this possible. Our college closes for winter break from late December through early January and a week in mid-March for spring recess. In the summer, employees observe a four-day workweek, allowing them to enjoy all that Western New York offers.

Professional Growth: NCCC cares about employees' professional advancement and development. You will have access to ongoing training, programs, and workshops. We support career growth and encourage employees to pursue further education.

Welcoming Culture: NCCC values the principles of equity, diversity, inclusion, and social justice as they create a sense of belonging for our students and employees. We foster a collaborative culture that respects and appreciates different perspectives, ideas, and backgrounds which contribute to the richness of our institution. We believe that our diverse, inclusive community enriches the experiences of students and employees alike.

Meaningful Work: At NCCC , your work will directly impact the lives of our students and the region we serve. Our college is for all who are passionate about teaching and focused on supporting students. Our small class sizes facilitate engagement. You will shape students' futures, prepare them for successful careers, and empower them to contribute to society. Your dedication and expertise will propel students to achieve their educational goals.

Become part of an institution that values employees, positively impacts students' lives, and invests in its community.

Typical Work Activities:

1. Assist with implementation, training and troubleshooting of various software and hardware as it relates to Accessibility Services.
2. Recommend and implement innovative, creative, and improved adaptive technology to support enhanced accessibility for students.
3. Oversee acquisition or conversion of adaptive format textbooks and other classroom materials for Accessibility Services students.
4. Support registration and retention of Accessibility Services students.
5. Support efforts to increase completion rates of Accessibility Services students by identifying disability-specific supports and performing outreach to these students.
6. Coordinate and organize Testing Center Reservation forms and process and other Accessibility Services digital forms.
7. Coordinate with students and faculty in the scheduling and delivery of accommodated tests
8. Assist with supervision of student notetakers as needed.
9. Assist with the gathering of data and reports as needed.
10. Contribute to the support of advisement and registration efforts provided through the Student Success Center.
11. Act as liaison and support for Workforce Development for Accessibility Services.
12. Serves on committees as needed.
13. Perform other duties as assigned by the Director of Student Success Center.

Essential Functions: Ability to operate computers and other computerized office equipment; ability to convey technical knowledge to non-technical personnel; ability to relate with a diverse population of students, faculty and staff; ability to coordinate numerous priorities with critical deadlines; ability to learn, train, and utilize a variety of accessible software and hardware devices.

Required Qualifications:

  • Bachelor's degree (note: will be required to complete requirements for a Master's degree in Student Personnel or approved related degree within three (3) years of appointment to position);
  • Experience providing customer service;
  • Experience working with a diverse population.

Desirable Qualifications:

  • Master's degree in Student Personnel or related degree;
  • Experience working in higher education;
  • Experience working with students with disabilities and adaptive technology.

About NCCC: Our college nurtures and empowers its students and employees in ways that recognize and value our common humanity as well as the richness of our diversity. NCCC offers high-quality academic programs leading to degrees and certificates which are supported by outstanding student services in an inclusive and welcoming environment. NCCC provides a variety of cultural, social, and international experiences, as well as community education and workforce development that supports economic development that positively impacts the quality of life of valued stakeholders. The College operates through a collegial model of shared governance and transparency and is accountable for meeting the highest standards of professionalism and integrity.

Established in 1962, NCCC offers a comprehensive and vibrant learning environment with an enrollment of approximately 2,849 students (Fall 2023 semester). The student-to-faculty ratio is 12:1, providing a high degree of personalized attention and connection between students and faculty.

The NCCC campus, located in Sanborn, NY, offers easy access to both Buffalo, NY, and Niagara Falls State Park, and is minutes from the Canadian border. The campus is centrally located between the county's three main cities of Lockport, Niagara Falls, and North Tonawanda. NCCC serves the community in two locations within Niagara County, at the Sanborn campus, and at the Niagara Falls Culinary Institute, located in the heart of downtown Niagara Falls.

NCCC continues to actively expand with the recent opening of its Learning Commons Center, a $25 million dollar project on the Sanborn campus. In just a short period, it has become the nucleus of the campus; a place for faculty to collaborate and help students develop critical thinking skills while incorporating state-of-the-art technology and innovative student support services.

NCCC welcomes applicants who are committed to helping us fulfill our mission and reach our vision of being a leader in providing a dynamic, high-quality, educational environment responsive to the current and emerging needs of our students and community. At NCCC we embrace diversity and promote inclusion throughout the institution and seek candidates who share those principles and encourage applicants from all backgrounds to apply to our positions.

EEO Statement: NCCC does not discriminate and prohibits harassment or discrimination related to any protected category including creed, ethnicity, citizenship, national origin, sex, gender, pregnancy, disability, marital status, political or social affiliation, age, race, color, veteran status, military status, religion, sexual orientation, domestic violence status, genetic information, gender identity, gender expression or perceived gender. Women, minorities, veterans and individuals with disabilities are encouraged to apply.

Posting Detail Information Posting Number: S254P
Open Date: 09/01/2023
Close Date:
Open Until Filled: Yes
Special Instructions Summary: For full consideration applications must be submitted by September 31, 2023. If a viable candidate is not found during the initial review, applications submitted after September 24, 2023 will be considered.

Niagara County Community College considers only those applications that clearly demonstrate the applicant meets all required qualifications as indicated on the posting, please review the qualifications before applying. Persons meeting the required qualifications as stated above should submit the following:

• cover letter that addresses each of the qualifications
• resume
• unofficial transcripts
• names and contact information for three (3) current, work related references

Incomplete packets will be rejected for lack of information.


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